Frequently Asked Questions

In order to better assist you in a quick and efficient manner, below are the most commonly asked questions we receive.  In the event you still have questions, please feel free to contact us. 

Q: HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED & SHIPPED?

Q: WHAT IS YOUR RETURN POLICY? 
Q: WHERE DO YOU SHIP?
Q: I NEED MY ORDER MY A SPECIFIC DATE - WHAT DO I DO?

ANSWERS:

Q: HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED AND SHIPPED OUT?
A: PREPPY OWL COLLAR CO™ IS A MADE TO ORDER, HANDMADE IN THE USA, LIMITED PRODUCTION COMPANY.  WE DO OUR VERY BEST TO GET YOUR ORDERS MADE AND SHIPPED OUT AS QUICKLY POSSIBLE. NON-NON-ENGRAVED ORDERS ARE PROCESSED WITHIN 1-4  BUSINESS DAYS, AND SHIPPED OUT VIA USPS. ORDERS WITH PERSONALIZATION ARE PROCESSED WITHIN 10 BUSINESS DAYS, AND SHIPPED OUT VIA USPS.  THIS SHIPPING METHOD TYPICALLY TAKES 5-8 WORKING DAYS IN THE USA.

Q: WHAT IS YOUR RETURN POLICY?  
A: IF YOU ARE UNHAPPY WITH ANY ITEM IN YOUR ORDER, WE ARE HAPPY TO EXCHANGE OR REFUND THE ITEM WITHIN 30 DAYS OF YOUR ORDER. SIMPLY SHIP THE ITEM BACK TO US WITH A NOTE ABOUT THE RETURN OR EXCHANGE AND WE WILL REFUND OR EXCHANGE THE ITEM!

OUR ADDRESS FOR RETURNS:

PREPPY OWL COLLAR CO™

9660 FALLS OF NEUSE ROAD

RALEIGH, NC 27615

Q: WHERE DO YOU SHIP?
A: AT THE MOMENT WE SHIP WITHIN THE USA ONLY. 

Q: I NEED MY ORDER MY A SPECIFIC DATE - WHAT DO I DO?
A: WE OFFER 3 SHIPPING METHODS - STANDARD 1ST CLASS MAIL (5-8 WORKING DAYS - STANDARD RATES APPLY), EXPEDITED (4 WORKING DAYS - PRICE VARIES), AND EXPRESS (2-3 WORKING DAYS - PRICE VARIES). IF YOU NEED AN ITEM BY A SPECIFIC DATE, PLEASE CONTACT US  AND WE WILL DO OUR BEST TO GET IT TO YOU IN TIME!